Xerox® Support Engage: Direct Access to Xerox Support
Xerox® Support Engage is a free Android application developed by Xerox Corporation that provides users with direct access to support tools and resources, including chat and video calls with Digital Support Experts. The app offers a simple, conversational interface to help users get answers about a range of Xerox devices.
With Xerox® Support Engage, users can access diagnostic troubleshooting tools, a multilingual intelligent Digital Agent that can answer a wide range of technical problem resolution questions, and the extensive and authoritative Xerox knowledge database for technical support. Additionally, users can access live Digital Support Experts via chat and algorithm that matches them to the best available expert. The app also allows for audio and video chat with live Digital Support Experts who can provide further support in real-time.
It is important to note that Digital Support Experts receive the transcript of the user's digital chat at the beginning of the session, so users will not have to repeat their issue or question to the live expert. Xerox® Support Engage is a comprehensive, end-to-end application that provides users with the necessary tools and resources to get the support they need for their Xerox devices.
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